Since Fedgesoft LLC (Fedgesoft) is offering non-tangible irrevocable goods we do not issue refunds once the order is accomplished and the product is sent. As a customer you are responsible for understanding this upon purchasing any item at our site.
The following terms explain our treatment of the most regularly cited consumer issues:
Non-delivery of the product: Due to some mailing issues of your e-mail provider or your own mail server you might not receive a delivery e-mail from us. In this case we recommend contacting us for assistance. Claims for non-delivery must be submitted to our Billing department in writing within 7 days from the order placing date. Otherwise the product will be considered received and/or downloaded.
Download and unzipping issues: It may happen so that you are having problems while downloading the product or its unzipping. Claims regarding such issues must be submitted to our Technical Support department. If you do not properly contact us during this period, you agree that we may construe silence as a successful download of the product with no further right of redress or refund for a “download issue” reason. Failure to receive assistance for downloading or unzipping within 3 days may result in a refund decline.
Major defects: Although all our products are thoroughly tested before release, unexpected errors may occur. Such issues must be submitted to our Technical Support Team’s approval. We keep the right to rectify the error or defect. In no circumstance will the product and/or service would be refunded . (financial or otherwise).
Product not-as-described: Such issues should be reported to our Technical Support Department within 7 days from the date of the purchase. Clear evidence must be provided proving that the purchased product is not as it is described on the website. We keep the right to rectify any non-adherence to product descriptions and no refund will be offered in such a case. Complaints which are based merely on the customer’s false expectations or wishes are not honored.
Subscription Return Policy:
If you have subscribed to usage of our services and/or software, you are bound by the following terms:
If you, for any conceivable reason, decide to cancel your subscription to our services AFTER you have transferred the payment (manually, by Electronic Clearing Service or automatically) for the said subscription to us, you are not liable to receive any kind of refund (financial or otherwise) from us, in lieu of of your cancellation of the said subscription.
Work-in-Progress Return Policy:
Once you establish an agreement with us on the creation and/or provision of a product and/or service, or the undertaking of a project, you are bound by the following terms:
If we have commenced work on your project according to the said agreement AFTER receiving payment from you; you cannot apply for, cannot request, and are not liable to any kind of refund (financial or otherwise), for any conceivable reason/s cited by you.
Though we professionally deliver services and attempt to satisfy our customers’ expectations without exception, some technical issues may prevent us from commencing work on your project. If the delay in beginning work on your project becomes substantial, your request for refund of payment for the concerned project will be duly considered by us.
If there is any delay in the delivery of the finished product due to factors beyond our control, you will not be entitled to any refund from us.
Please note that we do not bear any responsibility and therefore we do not satisfy any refund/return/exchange requests based on incompatibility of our products with some third-party software (plug-ins, add-ons, modules, search engines, scripts, extensions etc) other than those which are specified as compatible in a description available on the preview page of each product. We don’t guarantee that our products are fully compatible with any third-party programs and we do not provide support for third-party applications.
Our Technical Support Team is always eager to assist you and deliver highly professional support in a timely manner. Thank you for purchasing our products.
By using our services, you consent to our refund policy.
Changes to our Refund Policy:
If we decide to change our refund policy, we will post those changes on this page, and/or send an email notifying you of any changes.